When you use our Platform, we may process certain personal data about you. This privacy notice—along with our Terms and Conditions—explains how we collect and share information, what we use it for, how we protect it in line with data protection laws, and what your privacy rights are. Please take a moment to read it carefully.
This notice applies to personal data that Repairx processes when you:
Visit this website (Repairx.in) or any other Repairx website that links to or references this notice (collectively, the 'Website')
Use, download, or access any of our internet-based offerings, including mobile apps, software, or other platforms (collectively, 'Services')
Visit Repairx’s branded pages on social media
Receive communications from us—such as emails, phone calls, or other electronic messages
Or when we collect data through your use of our offerings
Some information we collect directly from you—for example, through forms you fill out, products or Services you access or download, or other interactions. This typically includes:
Your name, contact details, email address, IMEI number, and device information
Communications you have with Repairx personnel
Content you post on our social media pages
Information you provide on the Website, such as responses to online questionnaires or feedback forms
Details you provide when signing up for SMS services
Information you provide when creating your account, including login credentials and your preferences for using the Services
We also receive other information indirectly from you as you use the Services—for example, by observing your activity on the Website or to enable account access.
We also collect information about how you use the Services or Website through web logs—automatically and passively, using various technologies. This data generally does not specifically identify you or any other individual. Examples include IP addresses, device details, browser types, domain names, and other anonymous statistical information about overall usage patterns.
In addition, we may collect personal data from other sources, such as public records, publicly available websites, vendors, data suppliers, service providers, commercially available marketing lists, directories, telephone listings, social networks (like LinkedIn), news outlets, and related media. Any personal data collected from these sources is limited to business contact information—such as names, contact details, job titles, IP addresses, and LinkedIn or other social media profiles.
When it is necessary to fulfill our obligations or exercise our rights under a contract with you
When we have a legitimate business interest in processing the data
When we are required to do so by applicable laws or regulations
When you have given us your consent, where consent is required under applicable law (if we rely on your consent, you have the right to withdraw it at any time by contacting us using the details provided below)
Running Our Website and Delivering Services We process your personal data to fulfill our contractual obligations to you wherever applicable. In cases where we don’t have a formal contract with you, we rely on our legitimate business interests—such as managing and growing our business, operating and improving the Website, providing and enhancing our Services, and delivering content you request (for example, when you ask for a quote on our site).
User Account Creation When you sign up for an account with Repairx, we process your personal data as needed to register and manage your account, offer technical and client support, provide training, verify your identity, and send you important updates regarding your account and our Services. This is based either on our contractual obligations or our legitimate interest in providing the Services.
Handling Support Requests If you ask Repairx to reach out to you—for example, with questions about our products or services—or if you contact us through any channel available on our website, we process your personal data to the extent necessary. This is driven either by our legitimate interest in responding to your requests and staying in touch, or by contractual requirements where they apply.
To protect our legitimate interests, we process your personal data to review and ensure compliance with relevant terms of use. This includes tracking how you use the Website and Services—helping us meet our contractual obligations where applicable, and providing you with a secure, reliable experience.
In cases where we don’t have a formal contract with you, this processing is based on our legitimate interest in maintaining the safety and security of the Website, Services, systems, and applications, as well as protecting our rights and the rights of others. As part of that, we reserve the right to monitor, investigate, and report any attempts to breach the security of the Website or Services, verify accounts and activity, and enforce our terms and policies.
We process your personal data to better understand trends, usage patterns, and how you interact with our Website and Services. This is driven by our legitimate interest in continuously improving the Website and Services, developing new offerings, and delivering tailored content that enhances your experience with us. In some cases, we may involve you directly in this process—for example, by inviting your input through feedback surveys.
Promoting our Website and Services, growing our company, and advertising what we offer—whether through direct marketing or personalized content—is part of our legitimate business interests. To support that, we may process your personal data to send you certain marketing information and other communications, but only to the extent reasonably needed for those interests. Where required by applicable law, we will first obtain your prior consent before doing so.
Financial Information for Transactions If you provide us with financial information, Repairx will process that personal data solely to verify the details and collect or process payments—only as needed to complete a transaction and fulfill our contractual obligations.
Legal and Compliance Reasons We may also process personal data when we believe it is necessary or appropriate under applicable law. This could include responding to requests from courts, law enforcement, regulatory agencies, or other public and government authorities; enforcing our terms of service or other agreements; or protecting our rights, privacy, safety, or property, as well as those of others.
Tracking Platform Usage We use various tools to understand how you use and interact with the Platform. This includes collecting information about your visit—such as your IP address, computer system details, device ID, browser information, location, and connection data. We may also collect information through cookies, web beacons, and behavioral targeting or re‑targeting techniques. In most cases, this data is collected automatically. For more details, please see our Cookies Policy.
We may share your personal data with contracted service providers when necessary to deliver our Services, run our business operations, or when we believe applicable law permits or requires disclosure. These providers may include companies that help us with hosting, system administration, payment processing, analytics, marketing, data enrichment, or customer support—but only to the extent needed and in line with the legal bases described earlier.
These service providers receive only the personal data required to perform the specific services we've hired them for. Under no circumstances are they allowed to use your data for any other purpose beyond serving Repairx.
Your Employer If you're an authorized user of our Services or have signed up for Repairx offerings using your work email address, we may share your personal data with your employer when necessary—for example, to provide you with access, verify accounts and activity, investigate suspicious behavior, or enforce our terms and policies.
Mergers or Acquisitions: In the event of a merger, acquisition, consolidation, change of control, corporate divestiture, or dissolution where we sell all or part of our business or assets, we will disclose necessary personal data. Such information will then be governed by the privacy policies of the acquiring entities. As required by applicable law, we will take reasonable steps to notify you before any transfer of your personal data to an unaffiliated third party.
Data Analytics: From time to time, we may share non-personal, anonymized, or statistical data with third parties to help Repairx conduct analysis and make improvements. We may also use anonymous, aggregated usage data for routine business operations—such as governance reporting.
Public Forums: If any part of our Website or Repairx-branded social media pages allows public posting, any personal data you choose to post, share, upload, or make publicly visible may be seen by others. Please never share anything confidential or information about someone else unless you have their permission. We may use the information you provide to personalize your experience and offer content recommendations.
Friends and Acquaintances: Keep in mind that Repairx cannot control what your friends or acquaintances do with information you choose to share with them. Once posted on publicly viewable pages, your shared information can be collected and used by others. If you'd like to request removal of your personal information from our blog or community forum, please email us at supportrepairx@gmail.com
In some cases, we may not be able to remove your information—if that happens, we will let you know why. We may also offer a feature that allows you to invite or refer a friend to join Repairx or use our services. If you provide a friend's email address for this purpose, we will use it only to send a one-time invitation. Your friend can contact us at support@Repairx.in at any time to have their information removed from our database.
Data protection laws require us to meet specific conditions before we can use your personal data in the ways described in this privacy notice. Depending on the activity involved, we will rely on one of the following legal bases to process your information.
With your consent—where required under data protection laws—we may send you promotional offers related to our services or products. We may reach out by mail, email, phone, or electronic notifications (only through the communication methods you've agreed to) to provide information about a service or product you've requested. You can change your marketing preferences at any time—just get in touch with us.
We rely on our legitimate business interests to collect your personal data because it gives us the essential information needed to provide our services and keep our Platform running. This includes things like giving you access to the Platform and helping prevent fraudulent activity through our systems.
However, we don't take this lightly. Before proceeding, we carry out a careful balancing test—weighing our need to use your data against your rights and interests as an individual under data protection laws (for example, your right not to have your data sold to third-party marketers without your knowledge). The outcome of this test determines whether we can use your personal data in the ways described in this notice. In every case, we act reasonably and give full, fair consideration to your interests.
In addition, some of your personal data is processed simply because it's necessary to deliver the services we've agreed to provide you—specifically, to give you access to and enable use of the Platform. Without that data, we simply couldn't offer you access to the Platform.
We are allowed to process your personal data when it is necessary to comply with our legal obligations. Additionally, when it comes to legal claims—whether establishing, pursuing, or defending one—we are permitted to process your personal data as needed for that purpose as well.
We may process your personal data when it is necessary for reasons of substantial public interest, as permitted under data protection laws.
If we ever want to use your personal data for a purpose not described in this privacy notice, we will inform you in advance about those new purposes before proceeding.
How long we keep your personal data depends on our business needs and legal obligations. We retain your information only as long as necessary for the purpose(s) for which it was originally collected, as well as for any other related and legally permissible purpose.
In addition, we will keep your information as long as it is needed for legal, regulatory, or technical reasons—for example, when data must be retained in connection with historical claims. We may also retain data for research or statistical purposes. If we do, we will ensure your privacy is protected and use the information only for those purposes.
If your current or potential employer has instructed us to process your personal data on their behalf, we will follow their instructions regarding how long to retain that data.
Repairx is based in and operates entirely from India. Our Services are hosted, and your personal data is processed, solely within India.
That said, some of the service providers we work with may process your personal data outside your home jurisdiction—possibly in countries that have not received an adequacy decision from the European Commission or your local legislature or regulator, and which may not offer the same level of data protection as your own country.
Where such transfers occur, we take steps to ensure your information continues to be protected in a manner consistent with the standards required under applicable law. This may include putting appropriate back-to-back agreements in place and, where required, using standard contractual clauses for data transfer as approved by the European Commission (under Article 46 of the GDPR).
Repairx's Services are designed for business clients only and are not intended for minors. Use of the Platform is available only to individuals who can enter into legally binding contracts under the Indian Contract Act, 1872. Persons considered 'incompetent to contract' under that Act—including undischarged insolvents—are not eligible to use the Platform. If you are under 18 years of age (a minor), you may only use the Platform or access its content under the direct supervision and with the prior consent of a parent or legal guardian. We do not knowingly collect personal data from children under 18.
f you are a parent or guardian and believe your child has provided us with personal data without your consent, please contact us at supportrepairx@gmail.comWe will take steps to delete that information from our systems promptly.
Any information you provide to us is stored on secure servers—owned by either us or our subcontractors—and is accessed and used only in line with our security policies and standards. We protect your account with OTP-based access. Please keep your OTP confidential and never share it with anyone—including anyone who works for us.
Access to your personal data is restricted to those employees of Repairx, our affiliates, and third-party service providers who reasonably need it to deliver our products or services. We have implemented commercially reasonable physical, electronic, procedural, administrative, and technical safeguards that meet the security requirements of applicable data protection laws, all aimed at protecting your personal data in the countries where we operate from unauthorized access.
That said, no security system is completely impenetrable. While we take every reasonable precaution, we cannot guarantee the absolute security of our systems, nor can we guarantee that information you supply—or information supplied on your behalf—won't be intercepted during transmission over the Internet.
Service communications: We'll stay in touch with you regarding any transaction you've initiated with us. Marketing communications and newsletters: With your permission, we may send you materials we think might interest you—such as new offers and updates from Repairx. Depending on your marketing preferences, these may come via email or SMS.
You can opt out of these emails at any time. Just click the 'unsubscribe' link (or a similar option) at the bottom of any of our emails, or simply reach out to us at support@Repairx.in.
Customer Feedback: Sometimes we may contact you for feedback related to your transaction/experience with Repairx.
Responding to your queries or complaints If you reach out to us with a question or a complaint, we may contact you in return—to provide an answer or work toward a resolution.
Under data protection laws, you have several rights regarding how we process your personal data. These are summarized below. If you wish to exercise any of these rights, you can contact us at supportrepairx@gmail.comWe will respond to your request within one month from the date we receive it.
Your Rights Under Data Protection Laws Below is a summary of the rights you have regarding how we process your personal data.
Right 1 – Access You have the right to request access to the personal data we hold about you.
Right 2 – Rectification You have the right to ask us to correct any inaccurate personal data we hold about you.
Right 3 – Erasure (Right to be Forgotten) You have the right to request that we delete your personal data. This applies only in certain situations, such as:
We no longer need the data for the purpose we collected it You withdraw your consent (if we are relying on consent to process your data) You object to how we process your data (see Right 6 below)
Right 4 – Restriction of Processing You have the right to request that we limit how we use your personal data. This applies only in certain situations, such as:
You dispute the accuracy of the data we hold You would prefer that we restrict processing instead of erasing it (where erasure would otherwise be an option) We no longer need the data for its original purpose, but you require it for legal claims
Right 5 – Data Portability You have the right to receive, in a structured, commonly used, and machine-readable format, any personal data you have provided to us. You also have the right to request that we transfer this data directly to another organization.
Right 6 – Objection to Processing You have the right to object to how we process your personal data—including for the purpose of sending you promotional messages.
Right 7 – Withdraw Consent Where we rely on your consent to process your personal data (for example, to send you promotional messages about our services or products), you have the right to withdraw that consent at any time. Please note that if you withdraw consent, we may no longer be able to provide certain products or services to you.
Important Exceptions These rights are not absolute. Exemptions may apply to safeguard the public interest (for example, preventing or detecting crime) and our legitimate interests (such as maintaining legal privilege).
Keeping your information accurate and up to date is essential. Incomplete or incorrect information may affect our ability to provide you with relevant services. We will make reasonable efforts to ensure your personal data remains accurate—but we need your help.
Please notify us of any changes to your personal data by updating your profile on the Platform (App) or by emailing us at supportrepairx@gmail.com
Deliberately providing false or misleading information, or using someone else's email address or personal data to falsely obtain products or services through the Platform, may result in termination of your access and could lead to legal action.
We may update the content of the Platform, the way we use cookies, and consequently this privacy notice, our cookies notice, and any related documents at any time. If we make significant changes to this privacy notice, we will update the 'last updated' date and clearly indicate the changes within the document.
Any revisions become effective immediately once the updated privacy notice is posted on the Platform. We encourage you to review this notice regularly to stay informed of any changes. This privacy notice was last updated on 20th December 2021.
If you have any questions, concerns, or comments about this privacy notice or how we handle your information, please reach out to us at support@Repairx.in.
If you're unhappy with how we've used your personal data, or if you're not satisfied with how we've handled a request regarding your rights, please let us know. You can reach us using the contact details provided above.
You also have the right to file a complaint with the relevant data protection supervisory authority.
